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Privacy Policy

Last Updated: June 3, 2026

1. Introduction

At Clothesi, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or physical store at DB Tower, Srinagar.

2. Data We Collect

We collect the following personal information to provide you with our services, ERP integration, and loyalty programs:

  • Identity Data: Full name.
  • Contact Data: Email address and phone number.
  • Transaction Data: Details about payments to and from you, and other details of products you have purchased from us (purchase history, lifetime spend).
  • Technical Data: Internet protocol (IP) address, login data, browser type and version, time zone setting, and operating system.
  • Profile Data: Your username and password (managed securely via our auth provider), loyalty tier status, cashback balance, and referral network links.

3. How We Use Your Data

We use your personal data strictly for internal operations and to improve your experience. Specifically, we use your data to:

  • Process and deliver your orders (both online and offline).
  • Manage your digital wallet, loyalty tier, and cashback balances.
  • Process referral rewards and link referred friends to your account.
  • Provide customer support and respond to inquiries.
  • Comply with our legal and regulatory obligations, including GST invoicing (where applicable).

4. Data Sharing and Third Parties

We do NOT share, sell, or rent your customer data to any third-party marketing agencies, analytics partners, or data brokers. Your data is strictly kept internal within our Enterprise Resource Planning (ERP) system to manage your account and loyalty benefits.

We may share data only when legally required by Indian authorities or with essential service providers (such as secure payment gateways or SMS providers for OTPs) strictly for the purpose of fulfilling our services to you.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Our authentication is handled securely via enterprise-grade identity providers.

6. Your Rights

Under the Digital Personal Data Protection Act (DPDP), you have rights under data protection laws in relation to your personal data, including the right to request access, correction, or erasure of your personal data. To exercise these rights, please contact us.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: support@clothesi.in
  • Phone: +91 95967 72357
  • Address: Ground Floor, DB Tower, Main Road Bemina, Srinagar, Jammu & Kashmir 190018