Privacy Policy

1. Who we are

Clothesi is a menswear store at Ground Floor, DB Tower, Main Road Bemina, Srinagar, Jammu & Kashmir 190018. This policy covers our website (www.clothesi.in), our Android app (which opens the same website), and the loyalty and billing system we use in the store. In this policy "we" means Clothesi.

2. What we collect

When you create an account or sign in

• Your name, email address and phone number.
• The referral code of the friend who invited you, if you opened their link.

Sign-in itself (email and password, a one-time code sent to your email, or signing in with Google) is handled by Clerk, our sign-in provider. We never see or store your password. If you sign in with Google, Google shares your name and email address with us.

When you shop in the store

• Our staff may record your name and phone number to create a loyalty profile for you, or write them on a bill.
• What you bought: items, sizes, colours, prices, discounts, the date, and how you paid (cash, card, UPI or other). We only record the type of payment. We never receive card numbers, UPI IDs or bank details.

Loyalty and referrals

• Your cashback balance and its history, your total spend, number of visits and loyalty tier.
• Your referral code, who referred you and who you referred.
• Your claim code, which links purchases made in the store to your online account.

Orders through WhatsApp

When you place an order from the website, it opens WhatsApp with a message listing the items, sizes, prices and total, which you send to us from your own WhatsApp. Your cart is not stored on our servers. If you want the order delivered, you give us your delivery address in that WhatsApp chat. We use it only to send your order, and share it with the courier who delivers it.

What we do not collect

Our website and app do not ask for your address, and we do not collect your date of birth, gender, location, contacts, or card or bank details. We do not use analytics, advertising or tracking tools on our website or app.

3. How we use it

• To bill your purchases and keep your purchase history.
• To run your cashback wallet, loyalty tier and referral rewards.
• To reply to your orders and questions, including on WhatsApp.
• To keep our sales and accounting records.

We do not sell your data and we do not use it for advertising.

4. Who can see it

Our team

Our store staff and owner can see customers' names, contact details, purchase history and cashback balances, because they need them for billing and loyalty.

Service providers

We use these companies to run the website, app and store system. They process data only to provide their service to us:

• Clerk: sign-in. Holds your name, email, phone number and sign-in details.
• Supabase: our database and image storage. Holds the information described in section 2.
• Vercel: hosts the website. Like any web host, it handles your requests and sees your IP address.
• Cloudflare: may run a bot check when you sign in, as part of Clerk's sign-in.
• Google (Gemini): powers an assistant only the store owner uses. If the owner asks it about a particular customer, that customer's name, email, phone number, cashback balance and total spend are sent to Google to answer the question. It also receives product photos, to suggest product details.
• WhatsApp: when you message us, or when staff send you your bill on WhatsApp. A bill message includes the invoice number, amount, cashback earned and a link to your receipt.
• Courier companies: only for orders you ask us to deliver. They receive your name, phone number and delivery address.
• Unsplash: some photos on our website load from Unsplash, which sees your IP address when they load.

Some of these providers may store data on servers outside India.

We may also share information if Indian law requires us to.

5. Receipt links

Your digital receipt has its own link, and anyone with that link can open it. It shows your name, what you bought and, for store-only customers, the claim code that links the purchase to an online account. Only share it with people you trust.

6. What is stored on your device

• Sign-in cookies from Clerk, which keep you signed in.
• Browser storage for small things: the referral code you arrived with (removed once your account is linked), the light or dark theme, and for staff, an unfinished bill and the sidebar layout.
• Offline copies: the app saves copies of public shop pages and images so they can open without a connection. Pages that show your account, wallet, receipts or anything else signed-in are never saved.

See our Cookie Policy for details.

7. Security

All connections to our website and app are encrypted (HTTPS). Access inside our system depends on your role: customers can only see their own wallet, and only our staff and owner can see customer records. Attempts to enter a claim code are limited, to stop guessing. No system is perfectly secure, but if we learn of a breach that affects you, we will tell you and the authorities as the law requires.

8. How long we keep it

We keep your account and loyalty information while you have an account. Records of what was sold are kept for our accounts and tax records. If you delete your account, your name and contact details are removed from them (see below). Unused cashback expires as described in our Loyalty Terms.

9. Deleting your account

You can ask us to delete your account and personal data at any time. See how to delete your account for what is deleted, what is kept and how long it takes.

10. Your rights

Under India's Digital Personal Data Protection Act, 2023, you can ask us:

• for a summary of the personal data we hold about you and who we have shared it with;
• to correct or update it;
• to delete it;
• to name someone who can exercise these rights for you if you die or become unable to.

Write to us at the email below and we will reply within 30 days. If you are not satisfied with our reply, you can complain to the Data Protection Board of India.

11. Children

Our website and app are meant for adults. We sell children's clothing, but we do not knowingly create accounts for anyone under 18. If you think we have a child's personal data, contact us and we will delete it.

12. Changes to this policy

If we change this policy, we will update it on this page and change the date at the top.

13. Contact us

For privacy questions, data requests and complaints:

• Email: faizanayub16@gmail.com
• Phone / WhatsApp: +91 95967 72357
• Address: Ground Floor, DB Tower, Main Road Bemina, Srinagar, Jammu & Kashmir 190018